SMS Program & Opt-In
Effective October 1, 2026
"Rent Genie" is Rent Genie's text messaging program. Every message we send begins with "Rent Genie:" so you always know it's from us. This program is used by property managers on the Rent Genie platform to communicate with their tenants, applicants and prospects, property owners, vendors, and staff.
Who receives these messages
Tenants, applicants and prospective tenants, property owners, vendors, and property-manager staff who have opted in by checking the SMS consent box on one of our forms.
Message types
All messages sent through this program are transactional - tied to your account, a property you're renting, applying for, managing, or servicing. We do not send marketing or promotional messages through this program.
| Message type | Example |
|---|---|
| Rent & invoice / payment reminders | "Rent Genie: Your rent of $1,450 is due Oct 1. Pay online: [link]" |
| Payment receipts | "Rent Genie: We received your payment of $1,450 for Oak Valley Apartments Unit 101. Thank you!" |
| Late-fee notices | "Rent Genie: A late fee of $50 was applied to your account for the overdue October rent balance." |
| Maintenance ticket updates & scheduling | "Rent Genie: Your maintenance request #4821 (plumbing) is scheduled for Tue 10am-12pm." |
| Vendor job dispatch | "Rent Genie: New job assigned - Oak Valley Apartments Unit 204, HVAC repair. Reply to confirm." |
| Tour / showing confirmations | "Rent Genie: Your tour of Oak Valley Apartments Unit 305 is confirmed for Sat 2pm." |
| Application and lease / renewal notices | "Rent Genie: Your lease renewal offer is ready to review. [link]" |
| Inspection scheduling | "Rent Genie: Your move-out inspection is scheduled for Oct 15 at 10am." |
| One-time login verification codes | "Rent Genie: Your verification code is 482913. This code expires in 10 minutes." |
Two-way messaging
You may reply to any message. Replies are answered by property-manager staff or, in some cases, by our AI assistant on their behalf.
How consent is collected
Consent is always collected through an optional, unchecked checkbox next to a phone number field. Consent to receive text messages is never a condition of renting, applying, paying, or using the service.
- SMS program page opt-in form
- Tenant portal sign-up
- Rental application form
- Tour / showing booking form
- Account settings (staff and vendor portals)
- Vendor portal sign-up
- Marketplace vendor sign-up
- Team invitation acceptance
Where else you'll see this consent
The same optional, unchecked checkbox and disclosure appear wherever we collect a phone number. Here it is on the tenant portal sign-up screen and on the rental application. Select an image to view it at full resolution.
Opting out and getting help
- Reply STOP at any time to opt out of all Rent Genie text messages.
- Reply HELP for help.
- Reply START to resubscribe after opting out.
Message frequency varies. Msg & data rates may apply.
Carriers are not liable for delayed or undelivered messages.
Consent to receive text messages is never a condition of renting, applying, paying, or using the service.
Questions
Contact us at support@rentgenie.ai or 888-995-8870.
See our SMS Terms, Terms of Service, and Privacy Policy for more information.