Your Privacy is Our Priority

1. Information We Collect

Personal Information

When you use Rent Genie, we may collect the following personal information:

• Contact information (name, email address, phone number)
• Business information (company name, property details, tenant information)
• Account credentials and authentication information
• Payment and billing information
• Communication records and call transcripts

Usage Information

We automatically collect information about how you use our services:

• Call logs, duration, and frequency
• Feature usage and interaction patterns
• Device and browser information
• IP address and location data
• Performance and error logs

2. How We Use Your Information

We use your information to:

• Provide and maintain our AI property management services
• Process payments and manage your account
• Communicate with you about our services
• Improve our AI algorithms and service quality
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure platform security

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information in these limited circumstances:

Service Providers

We work with third-party service providers who help us operate our business, including:

• Cloud hosting and data storage providers
• Payment processors and billing services
• Communication and telephony services
• Analytics and monitoring tools

Legal Requirements

We may disclose information when required by law or to protect our rights, users, or the public.

4. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for all communications
• Secure data centers with 24/7 monitoring
• Regular security audits and vulnerability assessments
• Access controls and employee security training
• Compliance with SOC 2 Type II and other security standards

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected].

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account closure plus 7 years
• Call records and transcripts: 3 years from creation
• Usage logs: 2 years from collection
• Payment information: As required by financial regulations

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our service. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: